Question 1

How quickly can you fix my sensor issues?

Accepted Answer

Most sensor issues can be resolved during a single service visit, typically within 30-60 minutes. We offer same-day service for sensor problems in most cases. Our trucks are fully stocked with replacement sensors for all major brands. For emergencies where your garage door won't close, we offer 24/7 emergency garage door service with immediate dispatch throughout Turner and the surrounding Willamette Valley. Call us at (971) 813-2454 and we'll have a certified technician on the way quickly.

Question 2

What causes sensor issues in garage doors?

Accepted Answer

Garage door sensor issues are commonly caused by misalignment, dirt on sensor lenses, wiring problems from pest damage, or environmental factors like direct sunlight. Less commonly, sensors fail due to age or electrical surges. Our technicians diagnose the exact cause during every repair service call and provide a clear explanation before beginning any repairs.

Question 3

Do you offer financing for new steel door installations?

Accepted Answer

Yes! We offer flexible financing options for new garage door installations, including 0% interest for 12 months on approved credit. During your free in-home consultation, we'll discuss all available options including promotional rates and current manufacturer rebates. Contact us to learn more.

Question 4

What is included in your maintenance service?

Accepted Answer

Our comprehensive maintenance service includes a 25-point inspection: lubrication of all moving parts, spring tension adjustment, hardware tightening, safety sensor and auto-reverse testing, weather seal inspection, cable examination, and opener force setting tests. You'll receive a detailed written report. Regular maintenance extends your door's lifespan and prevents costly emergency repairs.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard garage door installation takes 3-5 hours for a single door and 5-7 hours for a double door. This includes removal of the old door, installation, spring and cable setup, weather sealing, opener connection, and full safety testing. We handle everything from start to finish.

Question 6

What areas do you serve?

Accepted Answer

We proudly serve Turner and the entire Willamette Valley, including Salem, Keizer, Silverton, Stayton, Sublimity, Aumsville, Mount Angel, Woodburn, Independence, and Monmouth.

Question 7

What warranty do you offer?

Accepted Answer

We provide a 2-year warranty on all labor and installation. All parts come with full manufacturer warranties. We're an authorized dealer for all major brands, so your warranty is fully protected. Plus, we offer our complete satisfaction guarantee.

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